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Friday, October 14 • 1:30pm - 2:15pm
Enter the Experience Map Multiverse

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Stop journey mapping and start universe mapping
How linear is a customer experience? We often think of customer journeys as step-by-step processes, but in an evolving digital landscape, experiences are layered with unpredictable factors.

It's time to take your experience mapping to the next level. With universe building, you will have the framework to better understand experiential nuance and uncover new ways of identifying opportunities for technology interactions based on triggered behaviors and situation fluctuational components. From the perspective a visual storyteller, rethink the way you look at mapping data and ponder the question “what if?””

This session with give attendees a new framework to break down findings, and map out a multi-faceted customer experience map of profiles, journeys and discovery work to get past tech talk and visualize the opportunity space. This session will provide inspiration for ways to visualize complex data, share real-world examples of how and when to use experience maps, and learn new ways of enriching customer understandings.

Speakers
avatar for Lisa Vissichelli

Lisa Vissichelli

Head of Design, Incite Global
Lisa is a visual design strategist. She takes brands to the next level by transforming research insights into compelling visual stories and data-driven designs. Working with Fortune 500 companies, she brings a wealth of experience translating executive vision into comprehensive design... Read More →


Friday October 14, 2022 1:30pm - 2:15pm EDT
Commonwealth
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